MEMBER SERVICES AND POLICIES

Accounts: In order to access features of the website, you will need to create an account. When creating your account, please provide accurate and complete information. You are solely responsible for the activity that occurs on your account and you must keep your account password secure. You may never use another person’s account without permission. Memberships are not to be shared or transferred. You must notify us immediately of any breach of security or unauthorized use of your account.

Reservations: Please download The Core Collective App to your iPhone or Android before coming to the studio. You must sign up for classes before through our website or app. Please come to class and check in with your instructor at the studio at least 5 minutes before the start of your class. If you do not check in, we may release your spot to another guest 5 minutes after the start of class. Checking in for other clients is prohibited.

Instructors: We reserve the right to change an instructor for any reason and without prior notice.

Booking Window: We have a 16 day booking window for members and a 14 day booking window for non member clients.

Grip Socks Are Required. We require them solely for your safety on the machine. No exceptions. If you do not have grip socks, or forgot to bring yours to class with you, we sell many cute styles in the studio. YOU WILL NOT BE PERMITTED TO TAKE CLASS WITHOUT GRIP SOCKS AND YOU WILL NOT BE ELIGIBLE FOR A REFUND FOR YOUR CLASS IF YOU DON'T BRING THEM OR BUY A PAIR BEFORE CLASS.

Class Cancellations: When you reserve a class, we assume you are planning to attend that class, at that location, and at that scheduled time.

• All class reservations must be canceled at least 10 hours in advance to avoid a late cancellation or no-show fee. **As a perk of an Unlimited Membership, you receive an 8-hour cancellation window.

• Late cancellations and no-shows are subject to a fee or loss of class credit, based on your membership or package.

• Regular clients have up to 5 minutes past the class start time to arrive and be admitted. Entry is not permitted after this window. For safety and class integrity, we reserve the right to enforce this policy.

• First-time clients with no prior experience must arrive at least 10 minutes before class start time. Clients who arrive after the class has begun will not be admitted. This time is required to complete waivers and receive a full machine and class overview. For safety and class integrity, we reserve the right to strictly enforce this policy.

Clients are responsible for:

• Confirming the correct studio location when booking.

  • NE Portland Studio: 3720 N. Vancouver Ave., Portland, OR 97227

  • NW Portland Studio: 22 NW 23rd Pl., Portland, OR 97214

• Arriving on time and ready to participate.

• Reservation management and cancellation through our app or website.

If a client books at one location and arrives at another, we cannot guarantee that fees or loss of class credit will be waived.

Class Packages: Members who purchase ANY class package (such as 5,10, 20 class packs, New client 3-pack or future promotional programs) are subjected to a loss of class credit.

Membership Packages:

Members who purchase a 4- or 8-session membership are subjected to a penalty charge of loss of credit and unlimited memberships are subjected to a $20 no show fee or a $10 late cancel fee should they not cancel in the 10-hour window.

Membership Terms: 

Price, start date and number of classes per month are set at each Monthly Contract purchase. The price and number of classes shall remain the same so long as the Monthly Contract remains active. Any interruption in billing or cancellation of the contract will result in the price being cancelled. If you wish to buy another contract after cancellation, you will have to purchase a new contract at the current price rate. Classes purchased on Monthly Contracts do not roll over. Contract is month to month and renews monthly (until cancelled) . 

Membership Cancellation: You may cancel at anytime by emailing us at hello@thecorecollective.co prior to your next month being billed. If you cancel after the contract payment has been processed, your cancellation will be effective the following month.

Personal Belongings: You agree that we are not responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.

Pre Existing Conditions: I, the Participant, hereby affirm that I am in good physical condition and do not suffer from any mental or physical disability which would prevent or limit my participation in training with an instructor at The Core Collective.

I confirm that I have no health issues (including without limitation cardiac irregularities; spinal or bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect my participation in any sessions at The Core Collective. Participants with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Participant should consult their doctor. It is the Member’s sole responsibility to notify us before attending any class of any circumstances affecting their health which may be exacerbated through continued use of the studio and/or which may have arisen or worsened since their last session at the Studio (if any).

A minor (15-18 years of age) may participate only with a parent or legal guardian present. No one under the age of 15 years may participate. For safety and liability reasons, children are not permitted to remain in the studio or lounge area while a parent or guardian is taking class.

Pregnancy: If a client is pregnant we recommend that you check with your doctor prior to starting any new workout routine.

By accepting the Terms of Service, you accept and acknowledge the waiver below.

Waiver of Liability and Terms of Participation

At The Core Collective, we are committed to providing a safe, inclusive, and empowering environment for all who participate in our offerings. By engaging in any classes, private instruction, or events at The Core Collective, you acknowledge and accept the following terms:

Physical Health and Fitness Disclaimer
I recognize that all physical activity, including The Core Collective Method, involves inherent risks. I confirm that I am in good physical condition and do not have any medical or physical conditions that would prevent me from safely participating in The Core Collective classes or activities.

Assumption of Risk
By participating in The Core Collective activities, I fully accept and assume all risks associated with these activities, including any risk of injury to myself or damage to my property. I agree to release and hold harmless The Core Collective, its owners, employees, officers, and affiliates from any and all liabilities that arise during my participation in classes, private sessions, or any related events.

Health and Safety Considerations
I further confirm that I am not pregnant. Should my condition change, including pregnancy or any other physical change, I will consult with my physician before participating in any classes or activities at The Core Collective to ensure I can continue participating safely, without risk to myself or others.

Personal Responsibility and Modifications
I understand that my safety and well-being are my responsibility. If I experience any pain, discomfort, or injury during a class or event, I will immediately stop the exercise and request a modification. I will not engage in any unsafe behavior, and I will report any unsafe conditions to management.

Event Reservations, Waitlists, Cancellations & Payments

All Core Collective events require full payment at the time of reservation, including reservations made for waitlisted spots. Due to the nature of event planning, venue coordination, staffing, and limited capacity, a paid ticket is required to reserve space on both the event roster and the waitlist. Waitlists move quickly, and guests should treat waitlisted reservations as if they are likely to be added.

If you are moved from the waitlist into the event, your paid ticket will automatically apply.

Cancellations & Refund Eligibility

All events follow a 10-hour cancellation policy.

• Cancellations must be made at least 10 hours prior to the start of the event to be eligible for a refund or account credit.

• Cancellations made within 10 hours of the event start time, or after the event has begun, are not eligible for refunds or credits.

• No-shows will forfeit the ticket.

If you remain on the waitlist and are not added by the start of the event, you may choose one of the following options:

• A refund to the original payment method, or

• Account credit to be used toward future classes, memberships, or events at The Core Collective.

Refunds or credits are not automatic and must be requested by contacting hello@thecorecollective.co prior to the event.

Additional Notes:

• Tickets are non-transferable.

• Event policies exist to ensure fairness to all attendees and to allow us to operate events sustainably as a small business.

Photography & Videography Policy at Events

By attending any Core Collective event, class, workshop, or off-site activation, you acknowledge and agree that photography and/or videography may take place during the event.

Core Collective reserves the right to capture photo and video content at events for marketing, promotional, and archival purposes. This content may be used across our website, social media platforms, email marketing, and other brand materials.

We are always mindful and respectful when capturing content and aim to highlight the experience, energy, and community as a whole. However, we cannot guarantee exclusion from photography or video capture at events.

If you have concerns about being photographed or filmed, we encourage you to reach out to us prior to purchasing a ticket so we can help clarify expectations. Please note that content capture is an integral part of our event experience and brand storytelling, and we are unable to guarantee exclusion from photography or videography at events.

By purchasing a ticket and/or attending an event, you consent to being photographed and/or recorded without compensation or prior approval of the final content.

If you have questions about this policy, please reach out to us prior to purchasing your ticket.

Liability Release
I accept full responsibility for any injuries, damages, or losses of any kind that may occur as a result of my participation in any class, private instruction, or event at The Core Collective. I release and discharge The Core Collective, its owners, officers, employees, and affiliates, from any claims, demands, damages, or legal actions—whether now or in the future—that may arise out of my use of their equipment, participation in any classes or events, or simply being on the premises.

Commitment to Inclusivity
At The Core Collective, we proudly cultivate a diverse and inclusive environment. Discrimination, harassment, or any form of unequal treatment is strictly prohibited, whether based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic. We value respect and dignity for all and will take immediate action, including possible termination of services, for any violation of this policy.

Core Collective Policies

• I acknowledge and agree to The Core Collective’s 10-hour cancellation policy. Any cancellations or changes made within this window will incur a fee or result in a loss of credit.

• I understand that the "New Client 30 Day 3 Pack" is valid for 30 days from the date of purchase.

• I am aware of the grip sock policy, which requires all participants to wear grip socks during class.

• I accept responsibility for managing my class bookings and waitlist status, and I will remove myself from classes or the waitlist as necessary.

• No filming during group classes

Acknowledgment and Agreement
By reading this waiver and understanding its contents, I consent to all terms outlined above. In consideration of my participation at The Core Collective, I hereby agree to HOLD HARMLESS, WAIVE, AND RELEASE The Core Collective from any and all liability, claims, or demands that may arise out of my participation in any activities, services, or events provided by The Core Collective.

By accepting the Core Collective Terms of Service, I acknowledge and accept this waiver of liability.

Limitation of Liability

To the fullest extent permitted by law, The Core Collective and its affiliates, employees, agents, officers, directors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your participation in any class, event, private instruction, or use of The Core Collective facilities, even if we have been advised of the possibility of such damages.

In no event shall The Core Collective’s total liability to you, whether in contract, tort, or otherwise, exceed the total fees you have paid to The Core Collective for the specific service or activity giving rise to the claim.

You acknowledge and agree that your participation in any activities at The Core Collective is voluntary, and you assume full responsibility for any risks associated with those activities. By agreeing to these terms, you waive and release The Core Collective from any and all claims, demands, or causes of action for injury, loss, or damages, whether known or unknown, arising out of your participation in classes or events at The Core Collective.