Frequently Asked Questions
FAQs
What type of workout do you offer?
At The Core Collective, we offer a unique blend of high-intensity, low-impact training rooted in the Lagree Method—designed to sculpt, strengthen, and challenge your body in all the right ways.
Our signature classes are performed on the Megaformer and focus on slow, controlled movements that build deep core strength, improve endurance, and leave you feeling empowered. We also offer off-the-machine classes—typically hosted offsite—that draw inspiration from Pilates and athletic conditioning, combining breath, alignment, and burn for a full-body experience, no equipment required.
Every class is thoughtfully designed to deliver intensity without impact, helping you build long, lean muscle and a stronger connection to your body.
Do I need prior experience?
Not at all. Every class at The Core Collective is designed to be accessible to all levels—whether it’s your first time or your 100th. There’s no “beginner class” because we believe in building a community where everyone moves together.
There is a natural learning curve, especially with the Megaformer, but that’s part of the process. Our instructors are there to guide you, and having more experienced clients in the room creates a supportive atmosphere—you’ll find it helpful to glance around, take cues, and settle into your own rhythm.
What matters most is showing up with body awareness, a willingness to learn, and an openness to challenge yourself. We’ll take care of the rest.
How long is the new client 3-class package valid?
Our New Client Special—3 classes for $45—is valid for 30 days from the date of purchase. All three classes must be used within that 30-day window, so you can get a feel for the studio, try different instructors, and start building your routine.
Will I be allowed in if I show up late?
NEW clients will not be allowed in late. We have a 5-minute grace period for all classes for returning clients only. After that, the studio door will be locked, and your spot may be given to someone on the waitlist. We recommend arriving a few minutes early to ensure you’re ready to start on time.
What is your cancellation policy?
We ask that all cancellations be made at least 10 hours in advance for non-members and members on 4/8x a month memberships and 8 hours in advance for unlimited members to avoid penalties.
Late Cancellations:
Unlimited Members: $10 late cancellation fee (goes up to $15 on February 1st)
4x- and 8x- Memberships: 1 credit forfeited
Class Packages: 1 credit forfeited
No-Shows:
Unlimited Members: $20 no-show fee
Packages and memberships: 1 class credit forfeited
Please note that exceptions to this policy are not typically granted, so we encourage you to plan ahead and manage your bookings accordingly.
When can I book classes?
All memberships and class packages operate on a 16-day booking window, meaning clients may reserve classes up to 16 days in advance.
If you are on a monthly auto-renew membership, the system assumes your membership will continue renewing each billing cycle unless a cancellation request is submitted. Because of this, you are able to book classes up to 16 days in advance, even if those reservations fall into your next billing cycle before you are billed.
How membership changes affect bookings:
If you make any changes to your membership, including (but not limited to):
downgrades
upgrades
billing date changes
cancellations
the system will automatically grace cancel all future reservations that fall outside of your currently paid billing cycle. Because these changes are system-controlled, we cannot guarantee that canceled reservations can be restored, and you may be placed 1st on a waitlist if a class fills.
Can minors attend classes?
A minor (15-18 years of age) may participate only with a parent or legal guardian present. No one under the age of 15 years may participate.
Do you offer membership holds?
Yes! Membership holds are available for a fee of $20 per freeze. Your hold can be from one week to 1 month. We make exceptions for medical holds with a doctors note.
When will I start feeling a difference in my body?
Every body is unique, but for most people, it takes about 5-10 classes to begin feeling noticeable improvements in strength, endurance, and overall confidence in class. To see the best results, we recommend starting your Lagree journey with at least two classes per week, and you can always increase your frequency as you go.
What should I bring to class?
For your safety, we require grip socks in class. If you don’t have any, we have a variety of stylish options available for purchase in the studio. We also recommend bringing a water bottle to stay hydrated and wearing clothing that’s comfortable and allows you to move freely.
If it’s your first class, we suggest arriving at least 10 minutes early so the instructor can walk you through the machine and get you familiar with the workout.
Do we have parking?
Yes! Our Northwest Portland location offers complimentary 1-hour parking across the street in the Uptown Shopping Center lot.
Our Northeast Portland location doesn’t have dedicated parking, but there is plenty of convenient street parking available in the surrounding neighborhood, making it easy to access.
How do I get into the building?
For our Northwest Portland location, the entry code will be sent to your email or text (if you’ve opted in) and can be found in your receipt email. Please make sure you have access to your email and opt-in for text message notifications to receive the code.
For our Northeast Portland location, no entry code is needed. Simply head in through the front door—easy access for all!
How do we get ahold of you?
We don’t have a direct phone number for the studio, as we prefer to manage all communications through email to provide the best service possible. This helps us keep track of all inquiries and ensure we respond in a timely and efficient manner.
If you have any questions or need assistance, please email us at hello@thecorecollective.co. We monitor our inbox regularly and will get back to you as soon as we can. For text-based communication, we do have a dedicated line through our Mariana Tek system, but email is the best and most reliable way to reach us.
How do I cancel a class?
You can cancel class through our app or through your account on our website.
Online:
Go to www.thecorecollective.co. Click on Account. Login to your account with your username and password. Navigate to Reservations. From there you can view the reservation you’d like to cancel and click the “Cancel Reservation” button. There is a confirmation screen that you want to cancel that reservation, make your selection and you have cancelled your class. If you receive email notifications, you’ll be notified of the reservation cancellation by the system.
Through our app:
On the main screen you can select your upcoming reservation and then click the “Cancel Reservation” button. A confirmation box will pop up to confirm your class cancellation selection. Once you confirm you will see the reservation move to “Past Reservations.”
What do I need for class?
Your favorite athletic clothes. A water bottle. Your best grip socks and a signed waiver. Haven’t signed the waiver yet? Sign it here. We’ll see you on the Megas!
How do waitlists work?
If a class is full, you may add yourself to the waitlist. Here’s how it works:
Clients are moved from the waitlist into class by the system up to 2 hours before the class start time. If you are opted into sms and email notifications you will receive updates.
If you are moved into class, you are automatically enrolled and we assume you are attending.
It is the client’s responsibility to monitor notifications and check their account schedule for updates.
If you are moved into class and can no longer attend:
You must cancel your reservation outside the cancellation policy to avoid late-cancel or no-show penalties even with waitlist reservations. Membership holders automatically receive their first late-cancel per month.
Helpful reminders:
Waitlist movement can happen quickly, especially close to class time.
Being on a waitlist means you are agreeing to attend if a spot becomes available.
If your schedule changes, please remove yourself from the waitlist.
Member Services & Policies
Policies
MEMBER SERVICES AND POLICIES
Accounts: In order to access features of the website, you will need to create an account. When creating your account, please provide accurate and complete information. You are solely responsible for the activity that occurs on your account and you must keep your account password secure. You may never use another person’s account without permission. Memberships are not to be shared or transferred. You must notify us immediately of any breach of security or unauthorized use of your account.
Reservations: Please download The Core Collective App to your iPhone or Android before coming to the studio. You must sign up for classes before through our website or app. Please come to class and check in with your instructor at the studio at least 5 minutes before the start of your class. If you do not check in, we may release your spot to another guest 5 minutes after the start of class. Checking in for other clients is prohibited.
Instructors: We reserve the right to change an instructor for any reason and without prior notice.
Booking Window: We have a 16 day booking window for members and a 14 day booking window for non member clients.
Grip Socks Are Required. We require them solely for your safety on the machine. No exceptions. If you do not have grip socks, or forgot to bring yours to class with you, we sell many cute styles in the studio. YOU WILL NOT BE PERMITTED TO TAKE CLASS WITHOUT GRIP SOCKS AND YOU WILL NOT BE ELIGIBLE FOR A REFUND FOR YOUR CLASS IF YOU DON'T BRING THEM OR BUY A PAIR BEFORE CLASS.
Class Cancellations: When you reserve a class, we assume you are planning to attend that class, at that location, and at that scheduled time.
All class reservations must be canceled at least 10 hours in advance to avoid a late cancellation or no-show fee. **As a perk of an Unlimited Membership, you receive an 8-hour cancellation window.
Late cancellations and no-shows are subject to a fee or loss of class credit, based on your membership or package.
Regular clients have up to 5 minutes past the class start time to arrive and be admitted. Entry is not permitted after this window. For safety and class integrity, we reserve the right to enforce this policy.
First-time clients with no prior experience must arrive at least 10 minutes before class start time. Clients who arrive after the class has begun will not be admitted. This time is required to complete waivers and receive a full machine and class overview. For safety and class integrity, we reserve the right to strictly enforce this policy.
Clients are responsible for:
Confirming the correct studio location when booking.
NE Portland Studio: 3720 N. Vancouver Ave., Portland, OR 97227
NW Portland Studio: 22 NW 23rd Pl., Portland, OR 97214
Arriving on time and ready to participate.
Reservation management and cancellation through our app or website.
If a client books at one location and arrives at another, we cannot guarantee that fees or loss of class credit will be waived.
Class Packages: Members who purchase ANY class package (such as 5,10, 20 class packs, New client 3-pack or future promotional programs) are subjected to a loss of class credit.
Membership Packages:
Members who purchase a 4- or 8-session membership are subjected to a penalty charge of loss of credit and unlimited memberships are subjected to a $20 no show fee or a $10 late cancel fee should they not cancel in the 10-hour window.
Membership Terms:
Price, start date and number of classes per month are set at each Monthly Contract purchase. The price and number of classes shall remain the same so long as the Monthly Contract remains active. Any interruption in billing or cancellation of the contract will result in the price being cancelled. If you wish to buy another contract after cancellation, you will have to purchase a new contract at the current price rate. Classes purchased on Monthly Contracts do not roll over. Contract is month to month and renews monthly (until cancelled) .
Membership Cancellation: You may cancel at anytime by emailing us at hello@thecorecollective.co prior to your next month being billed. If you cancel after the contract payment has been processed, your cancellation will be effective the following month.
Personal Belongings: You agree that we are not responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
Pre Existing Conditions: I, the Participant, hereby affirm that I am in good physical condition and do not suffer from any mental or physical disability which would prevent or limit my participation in training with an instructor at The Core Collective.
I confirm that I have no health issues (including without limitation cardiac irregularities; spinal or bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect my participation in any sessions at The Core Collective. Participants with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Participant should consult their doctor. It is the Member’s sole responsibility to notify us before attending any class of any circumstances affecting their health which may be exacerbated through continued use of the studio and/or which may have arisen or worsened since their last session at the Studio (if any).
A minor (15-18 years of age) may participate only with a parent or legal guardian present. No one under the age of 15 years may participate.
Pregnancy: If a client is pregnant we recommend that you check with your doctor prior to starting any new workout routine.
By accepting the Terms of Service, you accept and acknowledge the waiver below.
Waiver of Liability and Terms of Participation
At The Core Collective, we are committed to providing a safe, inclusive, and empowering environment for all who participate in our offerings. By engaging in any classes, private instruction, or events at The Core Collective, you acknowledge and accept the following terms:
Physical Health and Fitness Disclaimer
I recognize that all physical activity, including Lagree, involves inherent risks. I confirm that I am in good physical condition and do not have any medical or physical conditions that would prevent me from safely participating in The Core Collective classes or activities.
Assumption of Risk
By participating in The Core Collective activities, I fully accept and assume all risks associated with these activities, including any risk of injury to myself or damage to my property. I agree to release and hold harmless The Core Collective, its owners, employees, officers, and affiliates from any and all liabilities that arise during my participation in classes, private sessions, or any related events.
Health and Safety Considerations
I further confirm that I am not pregnant. Should my condition change, including pregnancy or any other physical change, I will consult with my physician before participating in any classes or activities at The Core Collective to ensure I can continue participating safely, without risk to myself or others.
Personal Responsibility and Modifications
I understand that my safety and well-being are my responsibility. If I experience any pain, discomfort, or injury during a class or event, I will immediately stop the exercise and request a modification. I will not engage in any unsafe behavior, and I will report any unsafe conditions to management.
Liability Release
I accept full responsibility for any injuries, damages, or losses of any kind that may occur as a result of my participation in any class, private instruction, or event at The Core Collective. I release and discharge The Core Collective, its owners, officers, employees, and affiliates, from any claims, demands, damages, or legal actions—whether now or in the future—that may arise out of my use of their equipment, participation in any classes or events, or simply being on the premises.
Commitment to Inclusivity
At The Core Collective, we proudly cultivate a diverse and inclusive environment. Discrimination, harassment, or any form of unequal treatment is strictly prohibited, whether based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic. We value respect and dignity for all and will take immediate action, including possible termination of services, for any violation of this policy.
Core Collective Policies
I acknowledge and agree to The Core Collective’s 10-hour cancellation policy. Any cancellations or changes made within this window will incur a fee or result in a loss of credit.
I understand that the "New Client 30 Day 3 Pack" is valid for 30 days from the date of purchase.
I am aware of the grip sock policy, which requires all participants to wear grip socks during class.
I accept responsibility for managing my class bookings and waitlist status, and I will remove myself from classes or the waitlist as necessary.
No filming during group class
Acknowledgment and Agreement
By reading this waiver and understanding its contents, I consent to all terms outlined above. In consideration of my participation at The Core Collective, I hereby agree to HOLD HARMLESS, WAIVE, AND RELEASE The Core Collective from any and all liability, claims, or demands that may arise out of my participation in any activities, services, or events provided by The Core Collective.
By accepting the Core Collective Terms of Service, I acknowledge and accept this waiver of liability.
Limitation of Liability
To the fullest extent permitted by law, The Core Collective and its affiliates, employees, agents, officers, directors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your participation in any class, event, private instruction, or use of The Core Collective facilities, even if we have been advised of the possibility of such damages.
In no event shall The Core Collective’s total liability to you, whether in contract, tort, or otherwise, exceed the total fees you have paid to The Core Collective for the specific service or activity giving rise to the claim.
You acknowledge and agree that your participation in any activities at The Core Collective is voluntary, and you assume full responsibility for any risks associated with those activities. By agreeing to these terms, you waive and release The Core Collective from any and all claims, demands, or causes of action for injury, loss, or damages, whether known or unknown, arising out of your participation in classes or events at The Core Collective.